Deliveries - Dispatch - Returns

Deliveries - Dispatch

Precious metals are dispatched usually within 48 hours after full payment in cleared funds has been received. AMP will endeavor to dispatch bullion orders within the next 2 days after receipt of full payment. In the event of high demand, delivery delays may occur. Photographic ID (passport or driver's license) and signature from the person receiving the parcel are required for all deliveries. Only the customer or a person appointed during the purchase will be able to receive the parcel. Customers will be notified when the order has been dispatched and the expected delivery date, and the tracking number provided. If no person is available to receive your parcel, a card with contact details will be left for you to arrange a re-delivery or collection of the item. If no action is taken, the parcel may be returned to AMP and it will incur return dispatch fees. Additional fees may be incurred for a new delivery.

You must sign the invoice/delivery note when taking receipt of the products ordered, and you must check that it matches the gold bullion products, weights, and quantities shown on the Order Transaction Confirmation and the invoice/delivery note.

Selected delivery methods automatically include insurance. Your package is fully insured until you sign for it. A signed acceptance of delivery at the consignment address will be deemed as completed delivery. If there is a discrepancy, this must be made known on delivery. Any claim for lost goods must be made immediately upon inspection of package on delivery.

Orders sent by Armored escort are only delivered to verified business addresses. No delivery will be made to residential addresses.

 

Returns

No returns of Bullion are accepted. Any shipment of bullion returned to AMP due to the customer's refusal to accept delivery or the customer not being available for delivery, will remain the responsibility and cost of the customer, and will not be accepted as a return of product under any circumstances.

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